Privacy Policy
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Privacy Policy
Privacy Policy for SMS Messaging
Flatland Carpet Cleaning is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you opt-in to receive SMS messages from us. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
1. Information We Collect
When you opt-in to receive SMS messages from Flatland Carpet Cleaning, we may collect the following information:
Your phone number
Your name (if provided)
Any information you provide when communicating with us via SMS
2. How We Use Your Information
We use the information collected through SMS messaging to:
Send appointment reminders, confirmations, and updates
Provide promotional offers, discounts, and special announcements
Respond to inquiries and customer service requests
Improve our services and customer experience
3. How We Protect Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse, including:
Secure data storage
Encryption of transmitted data
Limited access to your information by authorized personnel only
4. How We Share Your Information
We do not sell, trade, or otherwise transfer your phone number or personal information to outside parties, except:
To trusted third-party service providers who help us deliver SMS messages (under strict confidentiality agreements)
When required by law or legal process
To protect our legal rights and comply with legal obligations
5. Your Choices and Opt-Out Rights
Opting Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message. After opting out, you will no longer receive SMS communications from us, except for necessary service-related updates.
Help: For assistance, reply "HELP" to any SMS or contact us at [806-441-9177].
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Your continued use of our SMS services after any changes constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Flatland Carpet Cleaning
📍 [2518 79th Lubbock, TX 79423]
📞 (806) 441-9177
📧 [sales@flatlandcarpetcleaning.com]
By opting in to receive SMS messages from Flatland Carpet Cleaning, you acknowledge that you have read and agree to this Privacy Policy.
Terms & Conditions
Terms and Conditions for SMS Messaging
These Terms and Conditions ("Terms") govern your participation in the SMS messaging program provided by Flatland Carpet Cleaning. By opting in to receive SMS messages from us, you agree to these Terms and our Privacy Policy.
1. Program Description
By opting in to our SMS messaging program, you agree to receive text messages from Flatland Carpet Cleaning, which may include:
Appointment confirmations and reminders
Service updates and alerts
Promotional offers and discounts
Customer service responses
2. Consent and Opt-In
By providing your phone number and opting in to receive SMS messages, you consent to receive recurring text messages from us.
Your consent is not a condition of any purchase.
3. Opt-Out and Unsubscribe
You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us.
After you opt out, you will no longer receive SMS messages from us, except for essential service-related communications.
4. Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
You are responsible for any charges from your carrier related to SMS messaging.
5. Delivery and Availability
We do not guarantee the delivery of SMS messages and are not responsible for delayed or undelivered messages due to issues with your mobile carrier or network provider.
6. Mobile Number Changes
If you change or deactivate the mobile phone number you used to subscribe to our SMS program, you agree to notify us immediately to avoid communication issues.
7. User Conduct
By participating in our SMS messaging program, you agree that you will not:
Use our SMS program for any unlawful, misleading, or abusive purpose
Share or attempt to interfere with the service's functionality
Attempt to reverse-engineer or modify the SMS platform
8. Termination
We may terminate or suspend your access to our SMS messaging program at any time without notice if we believe you have violated these Terms or misused the service.
9. Disclaimer of Warranties
The SMS messaging service is provided "as is" and "as available" without any warranties of any kind, express or implied.
We are not responsible for technical failures or errors outside our control.
10. Limitation of Liability
To the maximum extent permitted by law, Flatland Carpet Cleaning will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your participation in the SMS program.
11. Governing Law
These Terms and any disputes arising out of or related to the SMS messaging program will be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
12. Changes to Terms and Conditions
We may update these Terms at any time. Any changes will be posted on our website with the updated effective date. Your continued participation in our SMS messaging program constitutes acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms, you can contact us at:
Flatland Carpet Cleaning
📍 [2518 79th Lubbock, TX 79423]
📞 (806) 441-9177
📧 [sales@flatlandcarpetcleaning.com]
By opting in to receive SMS messages from Flatland Carpet Cleaning, you confirm that you have read, understood, and agree to these Terms and Conditions.